Home > Leadership > Not responding in anger

Not responding in anger

November 17, 2009 Leave a comment Go to comments

I appreciate Michael Hyatt’s words on what to do when we receive that unfair email or text message or . . . Happened to me last week!  Hyatt says the next time he gets angry or frustrated:

  1. I will pause before responding.
  2. I will give myself time to cool down.
  3. I will not write anything in anger.

His full post is worth reading.

In another post Hyatt suggests the use of the following ten words, “I’m sorry. I was wrong. Will you please forgive me?”

I think as Hyatt notes that it is the combination of all of these words that makes for an effective apology when we mess up, as I do frequently. Unfortunately, I don’t see this being practiced too much in our organization.  Then again, I have yet to read Five Languages of Apology!

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