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Ideal phone call

November 26, 2008 Leave a comment Go to comments

from William Katz at Urgent Agenda

What is the ideal phone call.  Well Katz links to an article from the UK’s Telegraph, which says this about the  ideal call:

Lasting nine minutes and 36 seconds, the ideal phone conversation should consist of chat about family news, current affairs, personal problems and the weather.  Experts came up with the winning conversational formula after analysing what more than 2,000 people liked and disliked about talking on the phone.

What kind of experts do work like that?  What are they experts in?

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